Returns Policy Overview
You may return new, unopened items sold and fulfilled by Cybershed.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact us at Support@cybershed.comand we will guide you through the process and even supply you with a return mailing label.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cybershed.com does not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable liquids or gases
- Tobacco Products (including Tobacco Waterpipes, Hookahs, Hookah Tobacco, Tobacco Hand Pipes, Tobacco Rolling Papers/Wraps, and all Tobacco Accessories)
A full refund will be issued for new, unopened items sold and fulfilled by Cybershed.com and returned within 30 days of delivery. The following conditions and exceptions apply. All returns and/or cancellations are subject to a 15% restocking fee.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
We'll request a refund after we receive and process your return..
For most items expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.
Shipping Policy Overview
Orders will be shipped within 1-3 business days. Generally, orders are processed within 24 hours. All packages are shipped via UPS, therefore a correct street address is needed. If a PO Box is provided, UPS may attempt to contact you to get a valid street address. In many cases, this does not cause problems. However, we advise against shipping to a PO Box with UPS. We CANNOT be held responsible for packages that do not arrive to PO Boxes. Similarly, all returned packages are subject to a 15% restocking fee.
Similarly, it is the buyer's responsibility to confirm local laws and restrictions regarding the type of products being shipped.
We are not responsible for packages after they leave our warehouse for shipment. Once they have been picked up, all packages are the responsibility of UPS until they have been delivered. If you have any problems concerning your shipment, feel free to contact us. We will gladly work with you and UPS to get the issue resolved.
We reserve the right to charge a 15% restocking fee on all orders returned to us for any reason. The restocking fee also applies to to cancelled orders.
All tobacco products will require the signature of an adult of legal smoking age upon delivery.